How to Set up My mailbox on Email Clients

In this KB

  • General Settings
  • iOS Settings
  • Outlook Settings
  • Thunderbird Settings


This article is assuming you have already setup an account and updated its MX records.

General Settings:

The following table provides the setup information related to different protocols for connecting Rackspace with different devices.

Rackspace IMAP and POP3

Step 1: Go to settings

Step 2: Enter your first and last name. This is the name that will appear in the From field of messages that you send.

Step 3: Enter your entire email address (eg. [email protected])

  • For Incoming email server type – Select IMAP from the list.
  • Incoming mail server – Enter:
  • If port required Enter: 993
  • Outgoing e-mail server (SMTP) name – Enter:
  • If port required Enter: 465
  • Select the Outgoing server which requires authentication check box.
  • Save the settings

IOS Settings:

To use your Rackspace mail via your IOS:

  1. From the home screen on your device click on Settings and then Mail.
  2. Tap Add Account, Tap Other and then Add Mail Account.
  3. Enter in the following information in the fields provided.
    • Name – This is the name that will appear in the “From” field of messages you send.
    • Address – Enter your entire email address (e.g. [email protected]).
    • Password – Enter the password for your email account.
    • Description – This description will only be visible to you.
  4. Select IMAP and then add both the Incoming and Outgoing Mail Server information:
    • Host Name –
    • User Name – Enter your entire email address (e.g., [email protected]).
    • Password – Enter the password for your email account.
  5. Click Save to save all settings.

Outlook Settings:

To integrate your outlook for using your Rackspace mail:

  1. Click settings
  2. Under options > Connected Accounts
  3. Under Add a connected account click other email account
  4. Type your Rackspace email id and password
  5. Click ok
  6. Choose IMAP connection
  7. Click ok

Thunderbird settings:

To use Mozilla Thunderbird for using your Rackspace mail:

  1. Go to Settings > Options > Account settings
  2. Select Email account, and then click Next
  3. Enter your name and e-mail address
  4. For incoming server, select IMAP and use
  5. Enter your e-mail address for the Incoming User Name and Outgoing User Name. Click Next.
  6. Enter a name for your email account and click Next.
  7. In Account Settings, select Outgoing Server listed below your new account
  8. Type for the Server Name and change the Port setting to 465
  9. Select Username and password and enter your e-mail address.

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